Why can't I see Protection Order document images in JABS?

Users may experience issues with displaying protection order document images in JABS while using certain browsers, such as Internet Explorer. When clicking the document icon, an error message will display: Browser not compatible, please click hyperlink.  

  1. Please log onto JABS through the Chrome browser and try your search again.
  2. If the document still does not open, then contact Customer Services through the  eService Center "New Support Ticket" section, Topics: JIS Case Management; Sub-topic: JABS; Issue: PODS, or call 1-800-442-2169, Option 3. 

Below is an example of an incompatible browser (Internet Explorer).