What are some questions I might have while managing my User ID and Password for the eFiling Portal?
List of Questions
- Does my password have to be changed periodically?
- Are there any restrictions or guidelines for creating a new password?
- Can I reuse a password?
- Do I need to know the answer to my security questions in order to change or reset my password?
- Can I change my User ID?
- My password has expired, what do I do?
- I forgot my password, what do I do?
- I cannot remember the answers to my security questions, what do I do?
- I cannot remember any of my account settings, what do I do?
- My account has been revoked, what do I do?
1. Does my password have to be changed periodically?
Yes. Your password will expire every 3 months. Ten days before your password is due to expire, you receive an email notification reminding you it is time to think about changing your password. Then again 5 days later you will receive a second notification. If you allow your password to expire, you will receive an email to that affect and the email will include a link to request that your password be reset.
If your password has expired and you need to reset it go to https://ac.courts.wa.gov/index.cfm?fa=reg.pwReset.
2. Are there any restrictions or guidelines for creating a new password?
Yes. Your password must meet a pretty strict set of guidelines. Please review the Password Standards before attempting to reset your password.
3. Can I reuse a password?
No. Your password must be unique every time you reset it. Please review the Password Standards before attempting to reset your password.
4. Do I need to know the answer to my security questions in order to change or reset my password?
Yes. In order to change or reset your password you will need to correctly respond to one of your security questions. Remember that answers to the security questions are case sensitive. If you cannot correctly answer your questions, you will need to reset your account. To do so visit https://ac.courts.wa.gov/index.cfm?fa=reg.resetRequired&rsn=all.
5. Can I change my User ID?
No. Not at this time. There may be a future enhancement, but as of this writing it is not possible.
6. My password has expired, what do I do?
If your password has expired visit https://ac.courts.wa.gov/index.cfm?fa=reg.pwReset to create a new password.
7. I forgot my password, what do I do?
If you have forgotten your password you can request a temporary password by visiting https://ac.courts.wa.gov/index.cfm?fa=reg.forgotPw. Once you are sent a temporary password, you will then need to change your password to one that meets the Password Standards.
8. I cannot remember the answers to my security questions, what do I do?
If you remember your User ID and password, then you can log on to the Portal and follow the link to manage your account.
If you are unable to log on and need to change your security questions, you will need to reset your account. To do so visit https://ac.courts.wa.gov/index.cfm?fa=reg.resetRequired&rsn=ans.
9. I cannot remember any of my account settings, what do I do?
If you have forgotten your User Id, your password, and the answers to your security questions then your account will need to be reset. To reset your account visit https://ac.courts.wa.gov/index.cfm?fa=reg.resetRequired&rsn=all.
10. My account has been revoked, what do I do?
If your account was revoked, it will need to be reset. To reset your account visit https://ac.courts.wa.gov/index.cfm?fa=reg.resetRequired&rsn=all.
RN id: 2482