What are some general problems encountered when logging in to the eFiling Portal?
List of Questions
- I received a message stating 'Your Account has been Locked'.
- I received an email indicating there were 3 failed attempts at logging on. Why?
- I received a message stating 'Your Account has been Revoked'.
- I received an email indicating my account has been revoked. Why?
- My password does not work, what can I do?
- I cannot log on, what can I do?
- I received a temporary password via email, but it does not work.
1. I received a message stating 'Your Account has been Locked'.
After 3 failed log on attempts your account will be locked for 15 minutes. If you believe you remember your User ID and password and want to try again, wait 15 minutes before trying.
If you have forgotten your User ID or password, please review your options at: https://ac.courts.wa.gov/index.cfm?fa=home.showPage&page=needHelp.
2. I received an email indicating there were 3 failed attempts at logging on. Why?
As a security precaution your account is locked after 3 failed attempts to log on. If that happens, an email will be sent to your primary email address with that information. The email will let you know that the lock will be in place for 15 minutes. After that time, you may try to log on again, or you may take action to reset your password. For options see: https://ac.courts.wa.gov/index.cfm?fa=home.showPage&page=needHelp.
3. I received a message stating 'Your Account has been Revoked'.
After 20 failed log on attempts your account is revoked. You will not be able to access the portal until your account is reset. You must wait at least 20 minutes before you can attempt to reset your account.
To reset your account, wait 20 minutes than visit: https://acdev.courts.wa.gov/index.cfm?fa=reg.resetRequired&rsn=revoked.
4. I received an email indicating my account has been revoked. Why?
As a security precaution your account is revoked after 20 failed log on attempts within an hour. If that happens, an email will be sent to your primary email address with that information. The email will let you know that you must wait 20 minutes and after that you can reset your account by going to: https://ac.courts.wa.gov/index.cfm?fa=reg.resetRequired&rsn=revoked.
5. My password does not work, what can I do?
If you are a court employee having problems with your JIS Court ID and password, please contact your JIS Site Coordinator for assistance.
If you are a registered Portal user, and your password is not working, you may need to reset your password. You can do so by visiting https://ac.courts.wa.gov/index.cfm?fa=reg.forgotPw.
6. I cannot log on, what can I do?
If you are a court employee having problems with your JIS Court ID and password, please contact your JIS Site Coordinator for assistance.
If you are a registered Portal user, you may want to begin by verifying that the User ID you are using is correct and you are using the correct case. To verify your User ID, fill out the form at https://ac.courts.wa.gov/index.cfm?fa=reg.forgotId and your ID will be sent to you.
If you are certain you are using the correct User ID, and you are getting a message that states âPlease enter a valid User ID and Passwordâ, then your log on attempt is being rejected because your password is incorrect. You may want to just reset your password. To do so, visit https://ac.courts.wa.gov/index.cfm?fa=reg.forgotPw.
7. I received a temporary password via email, but it does not work.
When using the temporary password sent to you via email be careful when copying it. If you copy/paste the temporary password in to the password reset form, you may carry through a trailing space. If an extra space is included at the end or your password, it may not be recognized and your attempt to reset your password may fail.
If you find the temporary password is not working and you are doing a copy/paste to include it in the form, try actually typing the password in to the form. If you had tried more than 3 times, you may have to request a new password as the first may have expired.
RN id: 2481